Health & Medical · Orthopedics & Sports Medicine

Novant Health Orthopedics & Sports Medicine - Ballantyne

10905 Providence Rd W, Suite 100, Charlotte, North Carolina, 28277

Google Maps Updated: 13 May 2026
Authenticity Score: 84/100
About

This practice is widely praised for its medical care, with many patients feeling like they are in excellent hands. Dr. Martin and his team are frequently highlighted for their compassion and expertise. However, there is a recurring theme of frustration with the front desk and billing department, which can detract from the overall experience.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
15
Lowest

We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 93/100
Admin Efficiency 45/100
Pro Tip

Always verify your insurance coverage and billing details before your appointment to avoid surprises.

High patient trust in doctors
Inconsistent administrative service
Pros & Cons

✓ What Works Well

  • Compassionate and expert doctors
  • Excellent surgical outcomes
  • Clean and well-organized facility

✗ Areas to Improve

  • Rude or dismissive front desk staff
  • Billing and insurance confusion
  • Long wait times for appointments
Frequently Asked Questions
  • Is Dr. Martin accepting new patients?
  • How do I resolve a billing error?
User Feedback

Dr. Martin is a lifesaver.

The front desk needs better training.

Great medical care, but the admin side is frustrating.

Location Details
Street: 10905 Providence Rd W, Suite 100
Neighborhood: Ballantyne
City: Charlotte
Postcode: 28277
Country: United States
Location
10905 Providence Rd W, Charlotte, NC 28277
Quick Info
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.