Novant Health Orthopedics & Sports Medicine - Kernersville
1730 Kernersville Medical Pkwy, Suite 204, Kernersville, North Carolina, 27284
This clinic receives polarized feedback. Many patients are thrilled with the surgical outcomes and the compassionate care provided by doctors like Dr. Moore and Dr. Bashore. Conversely, a significant number of reviews highlight severe issues with administrative staff, including rude behavior, billing errors, and difficulty scheduling. It seems like a high-quality medical team hampered by a disorganized and often unfriendly front-office environment.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Verify your appointment location and insurance coverage directly with the office manager before your visit to avoid being turned away.
✓ What Works Well
- Excellent surgical outcomes
- Compassionate and skilled surgeons
- Effective physical therapy integration
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Billing and insurance processing errors
- Difficulty getting appointments
- Why is it so hard to get a human on the phone?
- Are they accepting new patients?
- Why was my appointment moved to a different location?
Great doctors, but the office staff makes you want to leave.
Surgery was a success, but the billing department is a nightmare.
They treat you like a person, not a paycheck.
- Category Health & Medical
- City Kernersville
- State North Carolina
- Postcode 27284
- Country United States
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