Novant Health Pediatrics South Ballantyne
16139 Lancaster Hwy, Suite 110, Charlotte, North Carolina, 28277
This pediatric practice is highly loved for its doctors, especially Dr. Cordell and Dr. Taylor, who are described as kind, patient, and thorough. However, the front desk staff is a frequent source of complaints, with many parents reporting rude behavior and poor communication. It is a classic case of great medical care hampered by a difficult administrative team.
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If you have a billing issue, document everything and escalate to the office manager immediately.
✓ What Works Well
- Excellent and caring pediatricians
- Quick sick visit availability
- Clean and kid-friendly environment
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Poor communication regarding billing
- Difficulty getting return calls
- Are the doctors good with special needs children?
- How do I handle a billing dispute?
Dr. Cordell is the best.
Front desk needs a major attitude adjustment.
Great medical care, but the office staff is frustrating.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28277
- Country United States
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