Health & Medical · Family Medicine

Novant Health Pine Lake Family Physicians - Hemby Bridge

7800 Stevens Mill Rd, Suite O, Matthews, North Carolina, 28104

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

This practice has a very mixed reputation. While some patients love their doctors and feel well-cared for, there are frequent, serious complaints about administrative failures, including canceled appointments without notice, poor communication, and rude front-desk staff. It seems to be a practice struggling with operational consistency.

Our Review Process
20
Most Relevant
11
Newest
20
Highest
19
Lowest

We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 80/100
Admin Efficiency 25/100
Pro Tip

Always call to confirm your appointment the day before, as system errors are frequently reported.

High turnover
Inconsistent service
Pros & Cons

✓ What Works Well

  • Caring doctors
  • Thorough care
  • Professional providers

✗ Areas to Improve

  • Poor communication
  • Canceled appointments
  • Rude staff
Frequently Asked Questions
  • Why was my appointment canceled?
  • How do I get my lab results?
User Feedback

Great doctors, bad office

Unprofessional staff

Hard to get an appointment

Location Details
Street: 7800 Stevens Mill Rd, Suite O
Neighborhood: Hemby Bridge
City: Matthews
Postcode: 28104
Country: United States
Location
7800 Stevens Mill Rd # O, Matthews, NC 28104
Quick Info
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