Novant Health Presbyterian Internal Medicine
1918 Randolph Rd, #350, Charlotte, North Carolina, 28207
This practice is highly regarded for its excellent and compassionate doctors, with many patients feeling well-cared for over many years. However, there are significant and recurring complaints about administrative issues, including poor phone communication, long wait times, and billing transparency. It's a practice where the clinical care is often top-tier, but the administrative experience can be very frustrating.
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Use the patient portal for communication, but be prepared for potential delays.
✓ What Works Well
- Excellent and compassionate doctors
- Thorough and knowledgeable care
- Long-term patient relationships
✗ Areas to Improve
- Poor phone communication
- Long wait times
- Billing transparency issues
- Why is it hard to reach them by phone?
- Is the billing transparent?
- Are they accepting new patients?
Doctors are great, but the admin side is a nightmare
Excellent care, but be prepared for wait times
Frustrating communication
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28207
- Country United States
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