Health & Medical · Primary Care

Novant Health Primary Care NoDa

416 E 36th St, STE 200, Charlotte, North Carolina, 28205

Google Maps Updated: 13 May 2026
Authenticity Score: 68/100
About

This practice has a polarized reputation. While some patients love the care provided by specific doctors like Dr. Salisbury and Dr. Shepard, many others report significant issues with front-desk professionalism, billing transparency, and appointment scheduling. The administrative side of the practice is a frequent point of contention for patients.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
19
Lowest

We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 75/100
Admin Efficiency 40/100
Pro Tip

Clarify if your visit is considered 'preventative' or 'problem-focused' before the exam to manage billing expectations.

Primary care services
Online scheduling available
Pros & Cons

✓ What Works Well

  • Attentive and empathetic doctors
  • Good resources for health management
  • Some staff members are very kind

✗ Areas to Improve

  • Poor front desk customer service
  • Billing and insurance transparency issues
  • Difficult to schedule sick visits
Frequently Asked Questions
  • Why was I charged an extra fee?
  • How can I get a same-day appointment?
User Feedback

Dr. Salisbury is the best doctor I've had.

Front desk staff can be dismissive.

Billing practices feel predatory.

Location Details
Street: 416 E 36th St, STE 200
Neighborhood: NoDa
City: Charlotte
Postcode: 28205
Country: United States
Location
416 E 36th St STE 200, Charlotte, NC 28205
Quick Info
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