Novant Health Prosperity Family Physicians
8420 University Executive Park Dr, Suite 850, Charlotte, North Carolina, 28262
Patients are divided; many praise specific doctors like Dr. Khalil and Dr. Kannan for their thoroughness and kindness. Conversely, there are recurring complaints about billing transparency, long wait times, and rude front-desk staff. The transition from a previous practice seems to have caused some friction in service quality.
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Clarify billing codes before asking questions during a physical to avoid unexpected 'office visit' charges.
✓ What Works Well
- Knowledgeable and patient physicians
- Clean and comfortable facility
- Helpful lab staff
✗ Areas to Improve
- Billing transparency issues
- Difficulty reaching the office by phone
- Inconsistent staff professionalism
- Why am I being charged for an office visit during a physical?
- Is this practice still accepting new patients?
Doctors are gems, but the billing department is a headache.
Hard to get a human on the phone.
Great care if you can get past the front desk.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28262
- Country United States
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