Health & Medical · Family Medicine

Novant Health Randolph Family Medicine

1918 Randolph Rd, Suite 275, Charlotte, North Carolina, 28207

Google Maps Updated: 13 May 2026
Authenticity Score: 80/100
About

This practice is well-regarded for its medical staff, with many patients praising the doctors for being attentive and thorough. However, the front office and billing department are frequent sources of frustration, with reports of rude behavior and predatory billing practices.

Our Review Process
20
Most Relevant
17
Newest
20
Highest
18
Lowest

We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 88/100
Admin Efficiency 35/100
Pro Tip

Confirm your insurance coverage and copay expectations before arriving.

Family Medicine
Novant Health System
Pros & Cons

✓ What Works Well

  • Attentive and thorough doctors
  • Kind and professional medical staff
  • Good follow-up care

✗ Areas to Improve

  • Rude and unhelpful front desk
  • Predatory billing practices
  • Difficulty scheduling appointments
Frequently Asked Questions
  • Why am I being billed for a physical?
  • How do I get my records transferred?
User Feedback

Doctors are great, but the office staff is atrocious.

They treat patients like numbers.

Great care, but watch out for the billing.

Location Details
Street: 1918 Randolph Rd, Suite 275
Neighborhood: Randolph
City: Charlotte
Postcode: 28207
Country: United States
Location
1918 Randolph Rd #275, Charlotte, NC 28207
Quick Info
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