Novant Health Township Pediatrics
201 E Matthews St, #100, Matthews, North Carolina, 28105
This pediatric practice is generally well-loved for its kind, knowledgeable, and thorough doctors. Many families have been patients for years and trust the practice implicitly. However, there are recurring complaints about rude front desk staff, long wait times, and occasional administrative disorganization. The clinical care is consistently rated highly, but the front-office experience can be a significant pain point.
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If you have a negative experience with the front desk, don't hesitate to ask to speak with the practice manager.
✓ What Works Well
- Kind and knowledgeable doctors
- Thorough and compassionate care
- Great with children
✗ Areas to Improve
- Rude or condescending front desk staff
- Long wait times
- Administrative disorganization
- Why is the front desk staff so rude?
- How can I get a same-day sick appointment?
The doctors are amazing, but the front office needs a serious attitude adjustment.
Great clinical care, but be prepared for administrative frustration.
Compassionate care that makes you feel like family.
- Category Health & Medical
- City Matthews
- State North Carolina
- Postcode 28105
- Country United States
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