Health & Medical · Primary Care

Novant Health Union Cross Family Medicine

1471 Jag Branch Blvd, Suite 103, Kernersville, North Carolina, 27284

Google Maps Updated: 13 May 2026
Authenticity Score: 79/100
About

This practice has a very polarized reputation. Many patients love the providers, especially Dr. Jackson and Donnay Elkins, and the friendly staff. However, there are serious complaints about administrative disorganization, rude receptionists, and perceived lack of empathy or cultural awareness. Patients are advised to be prepared for potential scheduling issues.

Our Review Process
20
Most Relevant
12
Newest
20
Highest
16
Lowest

We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 75/100
Admin Efficiency 45/100
Pro Tip

The practice is very popular, so expect potential scheduling delays and be proactive with your follow-ups.

Holistic primary care
Diverse provider team
Pros & Cons

✓ What Works Well

  • Caring and attentive providers
  • Friendly and welcoming staff
  • Holistic approach

✗ Areas to Improve

  • Administrative disorganization
  • Rude receptionists
  • Scheduling issues
Frequently Asked Questions
  • Is this office accepting new patients?
  • Why are the wait times so long?
User Feedback

Dr. Jackson is the best.

The front desk staff is very rude.

I felt like I was being judged.

Location Details
Street: 1471 Jag Branch Blvd, Suite 103
City: Kernersville
Postcode: 27284
Country: United States
Location
1471 Jag Branch Blvd #103, Kernersville, NC 27284
Quick Info
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