10810 Mallard Creek Rd, Charlotte, North Carolina, 28262
This practice has a polarized reputation. While many patients appreciate the care from doctors like Dr. Nicole Johnson and NP Woodell, there are frequent, intense complaints about the front desk staff, long wait times, and billing inconsistencies. The clinical care is generally rated highly, but the administrative experience is a significant barrier for many.
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If you have concerns, address them with the doctor directly rather than the front desk to avoid misunderstandings.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office staff is a headache.
Great care, but be prepared to wait.
Billing department is confusing.