Novant Health Urgent Care – Augusta Road (Formerly Doctors Care)
2836 Augusta Rd, West Columbia, South Carolina, 29170
Experiences at this urgent care are highly polarized. Many patients appreciate the quick, compassionate care provided by specific nurse practitioners and doctors, while others report significant issues with billing, rude front desk staff, and long wait times. The transition to Novant Health has caused some confusion regarding services offered, leading to frustration for long-time patients.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always bring your physical insurance card, as digital copies or manual lookups often lead to billing delays or upfront payment demands.
✓ What Works Well
- Compassionate medical staff
- Efficient in-and-out visits
- Clean facility
✗ Areas to Improve
- Billing and insurance confusion
- Rude front desk interactions
- Inconsistent service availability
- Do you still offer physicals and blood work?
- Why was I charged upfront?
Great care, but the billing department is a headache.
Staff is hit or miss.
Much better than the ER for minor issues.
- Category Health & Medical
- City West Columbia
- State South Carolina
- Postcode 29170
- Country United States
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