Health & Medical · Urgent Care

Novant Health Urgent Care – Hilton Head (Formerly Doctors Care)

845 William Hilton Pkwy, Hilton Head Island, South Carolina, 29928

Google Maps Updated: 13 May 2026
Authenticity Score: 68/100
About

This urgent care facility is highly polarizing. While many patients praise the medical staff for their kindness and efficiency, there are frequent complaints about billing transparency, long wait times, and rude front desk staff. It seems to be a place where the medical care is often good, but the administrative experience can be very frustrating.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 80/100
Admin Efficiency 20/100
Pro Tip

Verify your insurance and billing details before your visit to avoid unexpected charges.

Good medical care
Poor office management
Pros & Cons

✓ What Works Well

  • Medical staff is kind and efficient
  • Thorough examinations
  • Convenient location

✗ Areas to Improve

  • Billing transparency issues
  • Rude front desk staff
  • Long wait times
Frequently Asked Questions
  • Why is the billing so confusing?
  • How do I get my medical records?
User Feedback

Medical staff is great, admin is a nightmare

Love the care, hate the office experience

Very professional doctors

Location Details
Street: 845 William Hilton Pkwy
Neighborhood: Hilton Head Island
Postcode: 29928
Country: United States
Location
845 William Hilton Pkwy, Hilton Head Island, SC 29928
Quick Info
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