Health & Medical · Pediatrics & Primary Care

Novant Health Waverly Pediatrics & Primary Care

11840 Southmore Dr, Suite 200, Charlotte, North Carolina, 28277

Google Maps Updated: 13 May 2026
Authenticity Score: 74/100
About

The practice receives mixed reviews. Many patients praise the medical care, noting that providers like Dr. Dunville and Dr. Davis are attentive and knowledgeable. However, there is significant frustration regarding administrative practices, including rude front-desk staff, difficulty reaching the office by phone, and billing issues. Some patients feel that the practice is poorly managed and that the staff lacks professionalism.

Our Review Process
20
Most Relevant
10
Newest
20
Highest
19
Lowest

We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 30/100
Pro Tip

Use the MyChart portal for all communication, as phone lines are often unreliable.

Pediatric and primary care
MyChart portal usage
Pros & Cons

✓ What Works Well

  • Attentive and knowledgeable doctors
  • Friendly and professional clinical staff
  • Convenient location

✗ Areas to Improve

  • Rude front-desk staff
  • Difficulty reaching office by phone
  • Billing and scheduling issues
Frequently Asked Questions
  • Why can't I get a response from the office?
  • How do I get a referral?
User Feedback

Great doctors, but the front office is a nightmare.

They are very professional, but the wait times are long.

Dr. Dunville is amazing, but the office staff is hard to reach.

Location Details
Street: 11840 Southmore Dr, Suite 200
Neighborhood: Waverly
City: Charlotte
Postcode: 28277
Country: United States
Location
11840 Southmore Dr # 200, Charlotte, NC 28277
Quick Info
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