5110 Fairfield Rd, Columbia, South Carolina, 29203
Oak Street Health is highly valued by seniors for its community-focused approach, clean facilities, and friendly staff. Many patients feel truly cared for and appreciate the extra time doctors take during visits. However, there is a recurring theme of frustration regarding the centralized call center, which often leads to missed callbacks and difficulty scheduling urgent appointments. It is a great spot for routine care, but the administrative communication needs work.
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If you have an urgent issue, try to visit the office in person rather than relying on the call center.
✓ What Works Well
✗ Areas to Improve
The doctors are amazing, but the phone system is a total headache.
I love the community events, it makes me feel at home.
Great care, but don't expect a quick callback.