Oak Street Health Edgewood Primary Care Clinic
5743 Preston Hwy, Louisville, Kentucky, 40219
Patients appreciate the clean, modern facility and the focus on preventative care. The staff is generally described as kind and attentive. However, there are recurring complaints about the centralized call center, which many find difficult to navigate. Despite this, the in-person care is highly valued by the Medicare-eligible demographic.
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Use the in-person front desk for scheduling rather than the call center to avoid frustration.
✓ What Works Well
- Clean and modern facility
- Focus on preventative care
- Free transportation services
✗ Areas to Improve
- Difficult call center experience
- Long wait times for some
- Communication gaps regarding lab results
- Do they provide transportation?
- Is this clinic only for Medicare patients?
The doctors really listen to you.
The call center is a major pain point.
Great wellness-focused approach.
- Category Health & Medical
- City Louisville
- State Kentucky
- Postcode 40219
- Country United States
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