Health & Medical · Primary Care

Oak Street Health Lincoln Crossing Primary Care Clinic

1401 Western Ave, Chicago Heights, Illinois, 60411

Google Maps Updated: 13 May 2026
Authenticity Score: 74/100
About

This clinic is highly polarizing. Some patients love the care they receive, especially from specific doctors, and appreciate the support for seniors. However, there are significant and recurring complaints about administrative disorganization, long wait times, poor communication, and high staff turnover. It seems to be a place where the quality of care depends heavily on the specific provider and the day.

Our Review Process
20
Most Relevant
13
Newest
20
Highest
20
Lowest

We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 70/100
Admin Efficiency 40/100
Pro Tip

If you choose this clinic, be prepared to be your own advocate and follow up repeatedly on referrals and test results.

Senior care focus
High patient volume
Pros & Cons

✓ What Works Well

  • Supportive care for seniors
  • Friendly front-line staff
  • Clean facility

✗ Areas to Improve

  • Administrative disorganization
  • Long wait times
  • Poor communication and follow-up
Frequently Asked Questions
  • Why can't I get a call back?
  • Are they accepting new patients?
User Feedback

The doctor is great, but the office is a mess.

I love the support for seniors.

Wait times can be very long.

Location Details
Street: 1401 Western Ave
Neighborhood: Chicago Heights
State: Illinois
Postcode: 60411
Country: United States
Location
1401 Western Ave, Chicago Heights, IL 60411
Quick Info
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