Oaklawn Medical Group - Marshall Internal & Family Medicine
720 US Hwy 27 N, Marshall, Michigan, 49068
Patients appreciate the medical providers here, especially those who take time to listen. However, the office is plagued by poor phone communication and scheduling frustrations. It is a mixed bag where the clinical care is often great, but the front-end experience can be a real headache.
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Use the patient portal for non-urgent communication, as the phone lines are frequently overwhelmed.
✓ What Works Well
- Knowledgeable providers
- Thorough care
- Friendly clinical staff
✗ Areas to Improve
- Impossible to reach by phone
- High provider turnover
- Scheduling issues
- Are they accepting new patients?
- Why is it so hard to get a human on the phone?
The doctors are great, but the phone system is a nightmare.
Great bang for the buck if you can actually get an appointment.
Staff turnover is concerning.
- Category Health & Medical
- City Marshall
- State Michigan
- Postcode 49068
- Country United States
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