OAT - Otolaryngology Associates of Tennessee
4601 Carothers Pkwy, suite 215, Franklin, Tennessee, 37067
Otolaryngology Associates of Tennessee (OAT) receives mixed feedback. Many patients are very happy with the clinical care provided by doctors like Dr. Crook and Dr. Viner, noting their professionalism and thoroughness. However, there are frequent, severe complaints regarding the front office staff, communication breakdowns, and scheduling errors, which significantly impact the patient experience.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble reaching them, try the patient portal or email, as phone lines are often overwhelmed.
✓ What Works Well
- Highly skilled physicians
- Thorough medical evaluations
- Modern technology
✗ Areas to Improve
- Rude and dismissive front office staff
- Poor communication and scheduling
- Difficulty reaching the office by phone
- Why is it so hard to reach someone?
- Is the office location correct?
Great doctors, terrible front office.
They don't answer the phone.
Dr. Viner is the ultimate professional.
- Category Health & Medical
- City Franklin
- State Tennessee
- Postcode 37067
- Country United States
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