300 Health Park Blvd, Suite 3002, St. Augustine, Florida, 32086
This practice is a mixed bag; patients love the providers for their bedside manner and expertise, but the administrative side is a major pain point. Many report feeling like a number, citing billing issues and impossible-to-reach staff. It is a place where the medical care is top-tier, but the customer service is often lacking.
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Use the patient portal for non-urgent communication, but be prepared for delays.
✓ What Works Well
✗ Areas to Improve
Providers are great, but the office management is frustrating
Billing department is confusing and unhelpful
Great care if you can get past the front desk