6430 E State St, Rockford, Illinois, 61108
The clinic receives mixed reviews. Many patients praise the friendly and professional staff, particularly Dr. Lopez and Dr. Jalota, for their thoroughness and clear communication. However, there are significant complaints regarding billing transparency, unexpected fees for retinal screenings, and occasional poor customer service from front-desk staff. While clinical care is often rated highly, administrative and billing practices are a major pain point.
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Always ask about the cost of additional screenings like retinal imaging before consenting to them.
✓ What Works Well
✗ Areas to Improve
Great clinical care, poor billing transparency
Staff is hit or miss
Convenient and quick exams