605 N Cleveland Massillon Rd, Akron, Ohio, 44333
The practice is highly polarized. Many patients love the doctors, describing them as compassionate and thorough. However, there is a significant volume of negative feedback regarding the office staff, billing practices, and administrative communication. Patients often feel like a number, and the front desk is frequently described as rude or unhelpful. While the medical care is excellent, the administrative experience can be very frustrating.
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✓ What Works Well
✗ Areas to Improve
Great doctors, terrible office staff
Felt like a number
Compassionate care