Obstetrics & Gynecology Care Associates
1414 Woodbine Rd, Bloomington, Illinois, 61704
Patients generally love the medical care provided here, frequently highlighting the kindness and expertise of Dr. Santiago and the team. The atmosphere is often described as cozy and welcoming. However, there are significant complaints regarding billing issues and some instances of rude front-desk interactions. It is a place where the clinical care is spot on, but the business side can be a headache.
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Keep your own records of payments and bills, as the office billing system can be inconsistent.
✓ What Works Well
- Exceptional bedside manner from doctors
- Welcoming and cozy office environment
- Thorough and attentive medical care
✗ Areas to Improve
- Billing and collections issues
- Occasional rude front desk staff
- Lack of an online patient portal
- Why is it so hard to reach the billing department?
- Do they offer online appointment scheduling?
- Is the staff friendly to new patients?
Dr. Santiago is the best, but watch your bills.
The office feels like a home, not a clinic.
Front desk needs a lesson in customer service.
- Category Health & Medical
- Neighborhood Bloomington
- City Bloomington
- State Illinois
- Postcode 61704
- Country United States
