1169 Philipsburg Bigler Hwy, Philipsburg, Pennsylvania, 16866
Patients generally feel heard and valued by the clinical providers, particularly Dr. AK and Megan, who are credited with life-changing care. However, the administrative experience is a mixed bag, with frequent complaints about the front desk staff's lack of sensitivity and difficulty reaching the office by phone. While the clinical outcomes are often spot on, the operational side of the practice leaves many feeling frustrated.
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Patients report better outcomes when they specifically request certain providers who are known for their deep listening skills.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the front office needs a reality check.
Finally found a provider who actually listens.
The lack of privacy in the waiting area is concerning.