O'Donnell Honda Service Center
8620 Baltimore National Pike, Ellicott City, Maryland, 21043
O'Donnell Honda Service Center has a very mixed reputation. While some customers have had great experiences with specific advisors like Jordan or Kathy, many others report significant issues with communication, long wait times, and even dangerous mechanical negligence, such as loose lug nuts. The dealership is often criticized for being disorganized and difficult to reach by phone. It seems to be a hit-or-miss experience, with many long-time customers feeling the quality has declined significantly in recent years.
We analyze 74 public reviews for O'Donnell Honda Service Center using our data models and filter out spam to highlight only authentic feedback.
Always double-check your vehicle after service, especially tire-related work, before leaving the lot.
✓ What Works Well
- Some staff are very helpful and professional
- Convenient location
- Good for routine maintenance
✗ Areas to Improve
- Poor communication and phone responsiveness
- Reports of dangerous mechanical errors
- Long wait times and overbooked appointments
- Do they provide loaner cars?
- Why is it so hard to reach them by phone?
- Are they reliable for major repairs?
Jordan is amazing, but the rest of the team is hit or miss.
They forgot to tighten my lug nuts.
Terrible communication, I'll never go back.
- Category Automobile
- Neighborhood Ellicott City
- City Ellicott City
- State Maryland
- Postcode 21043
- Country United States
