Financial Services · Banking

Old Second National Bank

8001 S Cass Ave, Darien, Illinois, 60561

Google Maps Updated: 14 May 2026
Authenticity Score: 92/100
About

Old Second National Bank is generally well-regarded for its customer service, with many clients praising the helpfulness and kindness of staff members like Farah and Beverly. While there are some reports of slow service and frustration with wait times, the majority of clients feel well-supported and satisfied with their banking experience. It is a reliable choice for those needing personalized banking support.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
18
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 89/100
Staff Helpfulness 87/100
Pro Tip

Building a relationship with your assigned personal banker is key to getting timely updates on your accounts.

Personalized banking focus
Strong support staff
Pros & Cons

✓ What Works Well

  • Helpful and kind staff members
  • Personalized banking experience
  • Strong track record of customer care

✗ Areas to Improve

  • Reports of slow service and wait times
  • Concerns about administrative errors
  • Busy office can lead to delays
Frequently Asked Questions
  • Do they offer personalized banking?
  • Are they responsive to client concerns?
User Feedback

They made the process painless.

Communication is extremely poor.

Professional and dedicated team.

Location Details
Street: 8001 S Cass Ave
Neighborhood: Darien
City: Darien
State: Illinois
Postcode: 60561
Country: United States
Location
8001 S Cass Ave, Darien, IL 60561
Quick Info
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