43025 12 Mile Rd, empty, Novi, Michigan, 48377
Olde Orchard is highly praised for its ability to handle children with anxiety and special needs, with many parents calling the dentists 'miracle workers.' The clinical staff is consistently described as patient and kind. However, the administrative side of the practice is a frequent point of contention, with many parents reporting issues with billing, communication, and scheduling.
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The clinical care is top-tier for kids, but be prepared to manage your own insurance verification to avoid billing headaches.
✓ What Works Well
✗ Areas to Improve
The dentists are amazing, but the front office is a nightmare.
They made my child feel so safe, truly the best.
Great clinical care, but the billing department needs a total overhaul.