345 College St SE, C, Lacey, Washington, 98503
Clarus Eye Centre is highly regarded for its surgical expertise and professional care. However, many patients report significant frustration with administrative processes, including long wait times, poor communication, and billing issues. The clinical care is generally viewed as top-notch, but the office system is a major pain point.
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Bring a snack and be prepared for potential wait times, even with a scheduled appointment.
✓ What Works Well
✗ Areas to Improve
The doctors are life-changers, but the office system is broken.
I felt heard and respected by my surgeon.
The front desk staff needs better training.