818 Pine Grove Dr, Wilmington, North Carolina, 28409
Omni Eye Specialists receives high praise for its clinical care and friendly doctors. However, the optical department and administrative staff are frequent sources of complaints, with reports of long delays for glasses, poor communication, and billing issues. It is a practice where the medical care is strong, but the retail/admin side is weak.
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✓ What Works Well
✗ Areas to Improve
The doctor is great, but the staff is a nightmare.
I've been waiting weeks for my glasses.
Great exam, but I'm going elsewhere for frames.