816 Washington Ave, Golden, Colorado, 80401
On Tap Credit Union has a very divided member base. While some members have had great experiences with specific staff members like Matt M., many others are frustrated by poor customer service, technical issues, and aggressive upselling. It seems like a once-beloved local institution that is struggling with its transition to a larger, more commercialized model.
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If you have an issue, try to work with a specific personal banker rather than the general call center.
✓ What Works Well
✗ Areas to Improve
Matt M. is outstanding.
Customer service has gone downhill.
Too many robocalls.