489 5th Ave, 3rd floor, New York, New York, 10017
One Medical's Bryant Park location is often praised for its efficiency, modern office, and high-quality providers. Many long-term members appreciate the seamless app integration and quick lab services. However, there is a growing sentiment that the quality of care has become more impersonal and corporate since the Amazon acquisition, with some patients noting slower response times and difficulty reaching the office directly.
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Use the app for all communication; phone support is centralized and often leads to longer wait times.
✓ What Works Well
✗ Areas to Improve
Great care, but feels more corporate now.
The app makes everything so easy.
I miss the personal touch from years ago.