One Medical Primary Care Clinic - San Rafael
1004 Northgate Dr, San Rafael, California, 94903
One Medical in San Rafael receives highly polarized reviews. Many patients love the convenience, the app, and specific providers like Dr. Pitluk and Natalie Levine. However, a significant number of patients report major issues with billing, insurance coordination, and the difficulty of reaching a human being for support. It is a modern, tech-forward practice that works well for some but frustrates others.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the app for routine scheduling, but be prepared to advocate for yourself if you have complex insurance or billing questions.
✓ What Works Well
- Convenient app and telehealth
- Friendly and skilled providers
- Clean and modern facilities
✗ Areas to Improve
- Nightmare billing and insurance issues
- Difficult to reach office staff
- High membership fees for some
- Is the membership worth the cost?
- Why is billing so confusing?
Great for routine care, but avoid for complex billing.
The app is a game changer.
I feel like a number, not a patient.
- Category Health & Medical
- City San Rafael
- State California
- Postcode 94903
- Country United States
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