2222 6th Ave, Troy, New York, 12180
This practice is known for high-quality surgical outcomes, particularly in cataract surgery. However, patients frequently complain about long wait times, disorganized administrative processes, and a 'sales-heavy' environment in the optical shop. While the doctors are skilled, the patient experience is often marred by inefficiency.
The optical shop is a separate entity from the medical practice, which often causes confusion regarding billing and refunds.
✓ What Works Well
✗ Areas to Improve
Great surgery, but the wait is painful.
Felt like a sales funnel.
Doctors are top-notch.