Optim Health System - Dublin: Orthopedics
242 Industrial Blvd, Dublin, Georgia, 31021
Patients generally praise the medical expertise and bedside manner of Dr. Hanson and his team, often highlighting successful pain relief. However, significant frustration exists regarding administrative efficiency, specifically with scheduling, follow-up communication, and billing transparency. While the clinical care is often described as top-notch, the office operations frequently cause unnecessary stress for patients.
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Patients report better outcomes when they bypass the main phone line and speak directly to staff during in-person visits.
✓ What Works Well
- Excellent bedside manner from Dr. Hanson
- Effective pain management and treatment
- Clean and welcoming facility
✗ Areas to Improve
- Poor communication regarding follow-ups
- Frustrating scheduling and phone system
- Lack of billing transparency
- Why is it so hard to reach someone by phone?
- How can I get a follow-up on my MRI results?
Clinical staff is professional and kind.
Administrative processes need a major overhaul.
Great medical results, but the office experience is a headache.
- Category Health & Medical
- City Dublin
- State Georgia
- Postcode 31021
- Country United States
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