Optima Medical - Surprise
16928 W Bell Rd, #701, Surprise, Arizona, 85374
Patients generally love the providers here, often describing them as caring, attentive, and thorough. The main complaints are about the administrative side, including phone responsiveness, billing errors, and scheduling issues. It is a clinic where the medical care is highly valued, but the support system can be a source of frustration.
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✓ What Works Well
- Caring and attentive providers
- Thorough exams
- Clean and comfortable office
✗ Areas to Improve
- Difficult to reach by phone
- Billing and insurance issues
- Inconsistent admin support
- Why is it so hard to reach the office?
- How do I resolve a billing error?
Great doctors, but the admin is a mess
Very professional and caring
Convenient and efficient
- Category Health & Medical
- City Surprise
- State Arizona
- Postcode 85374
- Country United States
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