Optimized Eyecare
15825 Fountain Plaza Dr, Chesterfield, Missouri, 63017
Optimized Eyecare receives high praise for Dr. Kelly's thorough exams and modern equipment. Patients appreciate his clear explanations and friendly demeanor, often noting that he doesn't rush appointments. However, there is a noticeable divide in the reviews regarding the front-office staff and administrative processes. While many find the team kind and efficient, others have reported significant frustrations with contact lens reordering and communication delays. Despite these administrative hiccups, the clinical care remains a strong point for most.
We analyze 54 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Follow up directly with the office if you haven't heard about your order within a week.
✓ What Works Well
- Thorough and modern eye exams
- Dr. Kelly is friendly and clear
- Compassionate care for urgent issues
✗ Areas to Improve
- Inconsistent administrative communication
- Delays in contact lens orders
- Confusing office policies
- Do you accept my vision insurance?
- How long does it take to get my glasses?
Dr. Kelly is spot on with his exams.
Great clinical care, but the front desk can be hit or miss.
Compassion is top-notch here.
- Category Health & Medical
- City Chesterfield
- State Missouri
- Postcode 63017
- Country United States
readers daily.