Optometric Associates
168 East Ave, Lewiston, Maine, 04240
Patients generally praise the doctors for being thorough and kind, often highlighting the clear explanations provided during exams. However, the office staff frequently receives criticism for being rude, dismissive, and having rigid, confusing policies. Many long-term patients feel frustrated by recent changes in scheduling and billing practices. While the clinical care is top-notch, the administrative side is a real pain point for many.
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Follow the doctor, not the facility; patients often report better experiences when they stick with a specific provider they trust.
✓ What Works Well
- Thorough eye exams
- Knowledgeable and kind doctors
- Welcoming environment for children
✗ Areas to Improve
- Rude and dismissive office staff
- Rigid scheduling policies
- Billing and insurance issues
- Are you accepting new patients?
- Why was my appointment cancelled?
Doctors are spot on with their exams
Staff needs a lesson in basic manners
Great bang for the buck if you can get past the front desk
- Category Health & Medical
- City Lewiston
- State Maine
- Postcode 04240
- Country United States
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