450 E Huntington Dr, empty, Arcadia, California, 91006
Optum Arcadia faces significant criticism for its administrative failures, including long wait times, poor phone communication, and mishandled referrals. While some patients have had positive experiences with specific doctors, the overall sentiment is one of frustration with the corporate-run system. Patients feel like a number and are increasingly looking for alternative providers.
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Patients recommend being proactive in following up on all referrals and lab orders, and keeping copies of all medical records.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office is a disaster.
I felt like just a number, not a patient.
The administrative side is completely broken.