3130 Ellis St, Bellingham, Washington, 98225
Patients are deeply frustrated by the recent transition to Optum, citing long wait times, poor communication, and difficulty scheduling appointments. While many long-time patients still value the individual doctors and nurses, the administrative side is seen as a total mess. Many feel like just a number rather than a person. The consensus is that the management changes have severely impacted the quality of care.
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If you need a prescription refill, call well in advance as the centralized system is prone to delays.
✓ What Works Well
✗ Areas to Improve
The administrative side is a total disaster
Doctors are great, but the system is broken
Feels like a money pit rather than a clinic