Health & Medical · Urgent Care

Optum - Chino

12488 Central Ave, empty, Chino, California, 91710

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

This clinic faces significant challenges with administrative efficiency and communication. Patients frequently report long wait times, difficulty reaching the office by phone, and frustration with the front desk staff. While some patients have had positive experiences with specific doctors, the overall consensus is that the office is disorganized and lacks the level of care and communication expected in a medical setting.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
20
Lowest

We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 60/100
Admin Efficiency 30/100
Pro Tip

If you need urgent results, follow up in person if you cannot reach them by phone, as phone responsiveness is a known issue.

High patient frustration
Inconsistent administrative support
Pros & Cons

✓ What Works Well

  • Some doctors are highly regarded
  • Convenient location
  • Occasional quick service

✗ Areas to Improve

  • Extremely long wait times
  • Poor communication and phone responsiveness
  • Unprofessional front desk staff
Frequently Asked Questions
  • Why is it so hard to reach someone by phone?
  • Are the wait times always this long?
  • Why are the results delayed?
User Feedback

The doctors are great, but the office is a disaster.

Impossible to get a hold of anyone.

Wait times are unacceptable.

Location Details
Street: 12488 Central Ave, empty
Neighborhood: Chino
City: Chino
State: California
Postcode: 91710
Country: United States
Location
12488 Central Ave, Chino, CA 91710
Quick Info
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