714 10th St, Secaucus, New Jersey, 07094
Patients report a significant decline in service quality since the transition to Optum. While some individual providers remain highly regarded, the overall consensus points to poor administrative management, long wait times, and billing errors. Many long-term patients are choosing to leave due to the perceived lack of humanity and efficiency in the current system.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify insurance coverage directly with your provider before your appointment, as office staff information may be inaccurate.
✓ What Works Well
✗ Areas to Improve
The practice has lost its personal touch.
Billing department is a nightmare to deal with.
Great doctors, but the office management is failing.