904 7th Ave, Seattle, Washington, 98104
Optum Madison Center is a large, multi-specialty clinic that offers convenient access to many services in one location. While many patients appreciate the quality of care from individual doctors, there is widespread frustration with the administrative changes since the transition from The Polyclinic. Issues with scheduling, billing, and communication are frequently cited as major pain points.
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Be prepared for potential administrative hurdles and double-check all billing statements.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office is chaotic.
Scheduling is a nightmare.
Billing is confusing and often incorrect.