4101 Technology Ave, New Albany, Indiana, 47150
Patients are deeply frustrated with the administrative side of this practice. While many individual doctors receive high praise for their bedside manner, the office staff and billing department are frequently described as unresponsive and disorganized. Long hold times and difficulty scheduling appointments are common complaints. It feels like a hit-or-miss experience depending on which provider you see.
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If you need a quick response, try visiting in person rather than calling, as phone lines are notoriously backed up.
✓ What Works Well
✗ Areas to Improve
The doctors are great but the office management is a total mess.
Expect to spend hours on hold just to refill a prescription.
Billing seems to have no idea how to handle insurance correctly.