Optum Primary Care - West New York
6017 Bergenline Ave, West New York, New Jersey, 07093
This location has a very polarized reputation. While some patients praise individual doctors like Dr. DeMelo for their compassion and expertise, the overwhelming majority of reviews focus on severe administrative failures. Patients report extremely long wait times, rude front-desk staff, and an almost impossible-to-reach phone system. Many patients are actively looking for other providers due to these issues.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you must visit, schedule the earliest appointment possible to minimize wait times.
✓ What Works Well
- Compassionate doctors
- In-house lab services
✗ Areas to Improve
- Extremely long wait times
- Rude staff
- Poor phone communication
- Why is the wait so long?
- How can I reach someone by phone?
The doctor is great, but the office is a nightmare.
I waited three hours and still wasn't seen.
The staff treats patients like garbage.
- Category Health & Medical
- City West New York
- State New Jersey
- Postcode 07093
- Country United States
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