Optum Roundhouse Primary Care
600 21st St, empty, Colorado Springs, Colorado, 80904
Reviews for Optum Urgent Care are highly polarized. Many patients praise Dr. Lockett for her compassionate and thorough care. However, there are frequent, severe complaints about administrative staff, difficulty reaching the office by phone, long wait times, and billing issues. Many patients feel the system is overwhelmed and impersonal.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have an urgent issue, try visiting in person if you cannot reach them by phone, as the phone system is often overwhelmed.
✓ What Works Well
- Compassionate and thorough doctors
- Effective urgent care
- Clean facility
✗ Areas to Improve
- Difficulty reaching office by phone
- Long wait times
- Poor administrative communication
- Why can't I reach anyone by phone?
- Are you accepting walk-ins?
The doctors are great, but the admin side is a mess.
I can never get through on the phone.
The facility is clean and well-maintained.
- Category Health & Medical
- City Colorado Springs
- State Colorado
- Postcode 80904
- Country United States
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