1700 N Waterman Ave, San Bernardino, California, 92404
Optum in San Bernardino receives highly polarized reviews. Long-time patients who remember the clinic before the Optum takeover often express deep dissatisfaction with the new administrative processes, long wait times, and difficulty reaching providers. However, some patients still report positive experiences with specific doctors and appreciate the convenience of having lab and imaging services in one location. The overall sentiment is that the clinic has become more corporate and less patient-centered.
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Use the patient portal for all communication, but be prepared for delays; follow up with a phone call if you don't hear back within 48 hours.
✓ What Works Well
✗ Areas to Improve
Optum has ruined a once-great medical group.
Great doctors, but the office management is a nightmare.
Convenient, but don't expect a quick visit.