33758 Yucaipa Blvd, Yucaipa, California, 92399
Patients are frustrated with the transition to Optum management, citing long hold times, difficulty scheduling appointments, and a high turnover of physicians. While some individual doctors and NPs receive high praise for their bedside manner, the overall administrative system is described as disorganized and unresponsive.
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Use the patient portal (MyChart) for communication, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
Great doctors, terrible system
Communication is nearly impossible
Long-term patients are leaving due to management changes