125 Water St, West Bend, Wisconsin, 53095
Oral Surgery Associates in West Bend has a mixed reputation. Many patients are very happy with the surgical outcomes and the skill of Dr. Schmidt, noting that procedures are quick and painless. However, there is a recurring theme of frustration regarding office management, including difficulty reaching staff by phone, billing disputes, and occasional perceived rudeness from the front desk. It seems to be a place where the clinical care is strong, but the administrative experience can be challenging.
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Be persistent with phone calls and keep your own records of all billing discussions.
✓ What Works Well
✗ Areas to Improve
Dr. Schmidt is a great surgeon, but the office is hard to deal with.
Quick and painless extraction.
Great clinical care, poor administrative support.