Orchard Park Family Practice
Health & Medical · Family Medicine

Orchard Park Family Practice

3670 S Benzing Rd, Suite A, Orchard Park, New York, 14127

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

Patients are polarized. Many long-term patients love the practice, citing compassionate care from providers like Dr. Ruh. However, there is a significant volume of negative feedback regarding administrative issues, including difficulty with prescription refills, poor communication, and a feeling that the practice has become overly focused on billing and corporate policies.

Review Summary
20
Most Relevant
12
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 72
Performance Scores
Medical Expertise 75/100
Admin Efficiency 35/100
Pro Tip

If you have chronic health needs, be prepared to advocate for yourself regarding referrals and refills.

Same-day convenience care
Patient portal available
Pros & Cons

✓ What Works Well

  • Compassionate and thorough doctors
  • Friendly nursing staff
  • Same-day convenience care

✗ Areas to Improve

  • Difficulty with prescription refills
  • Poor administrative communication
  • Strict and sometimes hostile billing policies
Frequently Asked Questions
  • Why is it so hard to get a refill?
  • Are they accepting new patients?
User Feedback

Great doctors, but the office management is a headache

Feels like a business rather than a clinic

Dr. Ruh is excellent

Location Details
Street: 3670 S Benzing Rd, Suite A
City: Orchard Park
State: New York
Postcode: 14127
Country: United States
Location
3670 S Benzing Rd Suite A, Orchard Park, NY 14127
Quick Info
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