Oregon Ear, Nose & Throat Center
1170 Royal Ave, Medford, Oregon, 97504
Patients are split down the middle. Many praise the surgeons for being top-tier and caring, but the front office and scheduling team are a total mess. Long wait times and poor communication regarding referrals are the biggest headaches. It feels like a great clinical team trapped in a broken administrative system.
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If you need a referral, walk it in yourself; the phone system is a black hole.
✓ What Works Well
- Highly skilled surgeons
- Thorough medical explanations
- Friendly back-office staff
✗ Areas to Improve
- Poor scheduling and long wait times
- Unresponsive referral department
- Inconsistent bedside manner
- Why does it take months to get an appointment?
- How do I get my referral processed?
Surgeons are great but the front desk is a nightmare.
Scheduling is a total disaster.
Wait times are way too long for a scheduled visit.
- Category Health & Medical
- City Medford
- State Oregon
- Postcode 97504
- Country United States
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